Privacy Policy
Last Updated: July 4, 2026
Power Pilot USA (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit powerpilotusa.com (the “Site”), submit a contact form, request a quote, call our office, or otherwise interact with our services.
1. Information We Collect
Information you provide directly. When you fill out a contact form, request a free quote, schedule service, or communicate with us, we may collect your name, email address, phone number, mailing address, property address, project details, photos you upload, and any other information you choose to provide.
Automatically collected information. When you visit the Site, we and our service providers may automatically collect certain technical data, including your IP address, browser type, operating system, referring URLs, pages viewed, date and time of visits, and device identifiers. We may use cookies, pixels, and similar technologies to collect this information.
Communications. If you call us, we may record call metadata (time, duration, phone number) and, where permitted by law and with notice, call recordings for quality assurance and training.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes, estimates, and customer support
- Schedule, perform, and bill for electrical services
- Send service-related communications, including appointment confirmations and follow-ups
- Improve our website, services, and customer experience
- Comply with legal obligations, resolve disputes, and enforce our agreements
- Send marketing communications where permitted by law and with your consent
- Detect, prevent, and address fraud, security issues, and technical problems
3. Legal Bases for Processing (Where Applicable)
Where required by applicable privacy laws, we process personal information based on one or more of the following: your consent; performance of a contract or steps prior to entering a contract; compliance with legal obligations; and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who assist with hosting, analytics, email delivery, CRM, payment processing, scheduling, and customer support, subject to confidentiality obligations
- Professional advisors such as attorneys, accountants, and insurers when necessary
- Government authorities when required by law, subpoena, or to protect rights, safety, and security
- Business transfers in connection with a merger, acquisition, or sale of assets, with notice as required by law
5. Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, understand how visitors use the Site, and measure marketing effectiveness. You can control cookies through your browser settings. Disabling cookies may affect certain Site features. We may use third-party analytics tools such as Google Analytics; those providers may collect information according to their own privacy policies.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, comply with legal and tax obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information; to object to certain processing; to data portability; and to withdraw consent where processing is based on consent. California residents may have additional rights under the CCPA/CPRA. To exercise your rights, contact us using the information below. We will respond as required by applicable law.
9. Children’s Privacy
Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were posted. Material changes may be communicated through the Site or by other appropriate means.
12. Contact Us
For privacy-related questions or requests, contact Power Pilot USA via our Contact page or email admin@powerpilotusa.com.